FAQ - Shop Policies
Your order will be delivered to you in either a gift box, tissue paper/organza bag. Larger items will be packaged with tissue paper/bubble wrap. In keeping with my reuse/recycle craft practice I prefer to use as much pre-used and recycled external packaging as possible whilst retaining the need for a level of robustness to ensure your purchase(s) reach you in perfect condition.
If your item is being delivered from Handmade by Isla as a gift, please add this in your comments when you purchase your item(s) and I will withhold any receipt or mention of cost. If you would like a personal message in your gift order, please add this in your comments when you purchase your item(s) and I would be happy to supply this free of charge.
Orders are sent via either 1st or 2nd Class UK Standard Royal Mail, whichever you would prefer.
Delivery times are estimated but I do strive to send out purchases as quickly possible (usually within 3 working days).
I am also happy to look into insured Royal Mail and/or courier delivery if you would prefer your item to be sent this way - just drop me an email. Unfortunately currently I am unable to ship outwith the UK.
Exchanges and returns
I am happy to accept returns & exchanges but would ask that you contact me within 14 days of delivery / purchase at a selling event and return the item(s) to me within 30 days of delivery / purchase at a selling event.
Please note: Earrings cannot be exchanged for hygiene reasons unless they are damaged or defective on arrival.
Please return your item(s) by post to: Handmade by Isla, c/o Inglewood, Haywood Road, Moffat, Dumfries and Galloways DG10 9BY
Unless the item(s) is faulty, you as the purchaser will be required to arrange and pay for the cost of return. Unfortunately, a full refund will not be provided for returned items that show signs of unreasonable use. Please retain your proof of postage as proof of return in the unlikely event that I do not receive the returned parcel, unfortunately I cannot accept liability for returned goods lost in transit.
Refunds will be processed within 30 days of receiving your returned item(s) as detailed above with notification of refund by email or other within the 30 days from receipt of return item.
If you have any questions about returns and exchanges, please contact me by email.
Handmade by Isla is committed to respecting your privacy and the privacy of every visitor to the site and person completing any form within it. The information collected about you will be used to fulfil the required services and enable me to improve how I do things. This information will not be disclosed to anyone outside Handmade by Isla or its associated companies, partners, and other companies with which Handmade by Isla has arranged services for your benefit. The type of information that will be collected on you, and you voluntarily provide on the website and/or forms includes: your name, full postal address, email address, payment details. If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.
You are under no statutory or contractual requirement or obligation to provide your personal information however, HandmadebyIsla will require at least the information above in order to deal with your purchase, payment transaction and delivery or purchased item(s) in an efficient and effective manner.
Should you have a question about the data stored, my contact details are:
Handmade by Isla, c/o Inglewood, Haywood Road, Moffat, Dumfries and Galloways DG10 9BY
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